FoodOnTheLine is a phone line that answers day or night, mid-rush or not. It greets the caller and takes their order. If it's ever unsure, one press puts them straight through to your team. No ringing out. No voicemail. No lost custom.
Click through each step to hear how the line talks to callers, from greeting to order confirmation. This is a scripted example.
It's a simple, reliable menu. The moment a caller wants a real person, or the order gets complicated, one press connects them straight to your team. If the line is ever down, calls go straight to your phone.
Each order triggers three separate alerts at once, so if one channel is silent or out of paper, the others still reach you.
A clear printed ticket with items and delivery details.
A full-screen flash with an audio chime.
An SMS or push notification to your managers.
24/7 answering, order taking, hand-off to your team and the triple alert.
Your own online ordering page with no commission. Ask us for details.
A branded app and customer list. Not available yet.
A photo, PDF or link is all we need.
Menu, prices, opening hours and alerts set up for you.
You dial a short code on your phone. It takes a minute.
We test together, then the line starts answering.
Apps take a cut of every order. We don't. Pricing depends on your venue, so book a free demo and we'll give you a clear quote, including what's covered and what isn't.
Pricing is confirmed in writing before you commit.
It depends on your venue. We quote after a demo, and there's no commission on your orders.
No. You keep your number and set up call forwarding.
This is agreed up front and written into your quote, so there are no surprises.
Yes. Your customer and order data is yours, and we'll export it on request.
Call forwarding is switched off, your calls go back to normal, and we export your data to you. Terms are set out in your quote.
It handles a wide range of UK accents. If it isn't sure, or the caller presses 0, the call goes to your team.
Yes. The greeting says it's an automated line, and callers can press 0 for a person at any time.
Allergy and special requests are written on the ticket exactly as said. Anything unclear goes to your team to confirm, and staff should always double-check allergy orders.
If an order gets complicated, or the caller presses 0, the call transfers straight to your shop.
Calls go straight to your phone.
Book a free demo and hear it use your menu.